Our Services by Industry

  • Business types / Industry
  • Restaurant & Sports Bar
  • Bar & Nightclub
  • Fast Casual & Quick Service Restaurant
  • Resort & Hotel Inspection
  • Golf Course, Clubhouse & Cart Attendant
  • Spa Services
Restaurant & Sports Bar
Bar & Nightclub Bartender Theft Prevention
Fast Casual & Quick Service Restaurant
Hotel Mystery Shopping and Resort Hotel Inspector
Golf Course & Clubhouse
Golf Cart Attendant Integrity Theft Checks
Spa Services
Recorded Telephone Call
Movie Theatres
Bowling Alleys
Concession Services & Theft Integrity Checks
Race Tracks
Competition Surveys & Customer Experience Consulting
Hospitality Industry Consulting & Critiquing

RESTAURANT & BAR MYSTERY SHOPPER REPORT SECTIONS
  • • Inner & Outer Overall Facility Condition Review
  • • Restaurant Wait Staff Services Mystery Shop
  • • Bartender Theft Spot & Service Evaluation
  • • Host & Hostess Customer Experience Review
  • • Recorded Telephone Customer Service Audit & Review
  • • Food & Beverage Customer Review & Satisfaction Critique
  • • Busser Observation & Review
  • • Restaurant Manager Observation & Review
RESTAURANT & BAR MYSTERY SHOPPER REPORT OBSERVATION
  • • Facility Cleanliness, Condition, Aesthetics, and Ambiance
  • • Bartender Theft Observation and Assessment
  • • Liquor Liability Analysis and Assessment
  • • Telephone Reservations and Restaurant Knowledge Analysis
  • • Bartender & Server Suggestive Selling Techniques
  • • Bartender & Server Product Delivery Timeliness
  • • Employee Attentiveness to Service Standards
  • • Employee Assessment of Proper Protocol
  • • Employee Attitude Assessment
  • • Food & Beverage Presentation and Taste
  • • Subjective & Objective Mystery Shopper Report
BARTENDER THEFT SPOTTER MYSTERY SHOPPING REPORT SECTIONS
  • • Inner & Outer Overall Facility Condition Review
  • • Bartender Theft Spot & Service Evaluation
  • • Bartender Service Standards Mystery Shop
  • • Host & Hostess Customer Experience Review
  • • Recorded Telephone Customer Service Audit & Review
  • • Bar Security & Nightclub Door Procedures Analysis
  • • VIP Bottle Cocktail Service Analysis
  • • Cocktail Server Secret Shopper Review
  • • Bar Back Observation & Review
  • • Food & Beverage Customer Review & Satisfaction Critique
  • • Bar and Nightclub Manager Observation & Review
BARTENDER THEFT SPOTTER MYSTERY SHOPPING REPORT OBSERVATIONS
  • • Facility Cleanliness, Condition, Aesthetics, and Ambiance
  • • Bartender Theft Observation and Assessment
  • • Liquor Liability Analysis and Assessment
  • • Telephone Reservations and VIP Bottle Service Knowledge Analysis
  • • Bartender & Cocktail Server Suggestive Selling Techniques
  • • Bartender & Cocktail Server Product Delivery Timeliness
  • • Employee Attentiveness to Service Standards
  • • Employee Assessment of Proper Protocol
  • • Employee Attitude Assessment
  • • Food & Beverage Presentation and Taste
  • • Subjective & Objective Mystery Shopper Report
FAST CASUAL & QUICK SERVICE MYSTERY SHOPPER REPORT SECTIONS
  • • Inner & Outer Overall Facility Condition Review
  • • Restaurant Wait Staff and/or Cashier Services Mystery Shop
  • • Host & Hostess Customer Experience Review
  • • Food & Beverage Customer Review & Satisfaction Critique
  • • Busser Observation & Review
  • • Restaurant Manager Observation & Review
FAST CASUAL & QUICK SERVICE MYSTERY SHOPPER REPORT OBSERVATIONS
  • • Facility Cleanliness, Condition, Aesthetics, and Ambiance
  • • Telephone Reservations and Restaurant Knowledge Analysis
  • • Employee Suggestive Selling Techniques
  • • Employee Attentiveness to Service Standards
  • • Employee Assessment of Proper Protocol
  • • Employee Attitude Assessment
  • • Food & Beverage Presentation and Taste
  • • Subjective & Objective Mystery Shopper Report
RESORT & HOTEL INSPECTION MYSTERY SHOPPER REPORT SECTIONS
* Certain departments can also be mystery shopped separately.
  • • Recorded Telephone Reservations and Hotel Property Knowledge Analysis
  • • Inner & Outer Overall Property Condition and Aesthetics Check
  • • Public Facilities (Pool, Health Club, etc.) Observation & Review
  • • Valet Service Secret Shop
  • • Doorman Services Mystery Shop
  • • Bell Staff Customer Experience Evaluation
  • • Front Desk Observation & Review
  • • PBX Test & Analysis Mystery Shop
  • • Concierge Observation & Review
  • • Resort Hotel Room Review & Critique
  • • Restaurant Wait Staff Services Mystery Shop
  • • Bars & Lounges Bartender Theft Spot & Service Evaluation
  • • Host & Hostess Customer Experience Review
  • • Food & Beverage Customer Review & Satisfaction Critique
  • • Busser Observation & Review
  • • Restaurant Manager Observation & Review
  • • Room Service Theft Integrity Check & Service Process Analysis
  • • Golf Course Observation & Review
  • • Golf Clubhouse Wait Staff Service Evaluation & Bartender Theft Spotting
  • • Golf Cart Integrity Theft Mystery Shop & Service Standard Checks
  • • Spa Services Customer Experience Secret Shopper Review
  • • Housekeeping Customer Service Observation
  • • Engineering Protocol Test & Assessment
  • • Security Staff Procedures Analysis
  • • Property Tour Suggestive Selling Mystery Shop
  • • Sales & Catering (separate evaluation) Suggestive Selling Telephone Secret Shop
RESORT & HOTEL INSPECTION MYSTERY SHOPPER REPORT OBSERVATIONS
  • • Facility Cleanliness, Condition, Aesthetics, and Ambiance
  • • Telephone Reservations and PBX Knowledge Analysis
  • • Valet Procedure Review & Theft Integrity Check
  • • Doorman Politeness & Attitude Assessment
  • • Bell Staff Property Knowledge
  • • Front Desk Service Standards Observation & Friendliness Review
  • • PBX Recorded Call Secret Shop & Wake-up Call Test
  • • Concierge Knowledge Testing Mystery Shop & Professionalism Review
  • • Room Cleanliness & Amenities Secret Shop Review
  • • Bartender Theft Observation and Assessment
  • • Liquor Liability Analysis and Assessment
  • • Telephone Reservations and Restaurant Knowledge Analysis
  • • Bartender & Server Suggestive Selling Techniques
  • • Bartender & Server Product Delivery Timeliness
  • • Employee Attentiveness to Service Standards
  • • Employee Assessment of Proper Protocol
  • • Employee Attitude Assessment
  • • Food & Beverage Presentation and Taste
  • • Restaurant Subjective & Objective Mystery Shopper Report
  • • Beverage Cart Attendant Service Examination & Integrity Theft Spot Check
  • • Spa Mystery Shop for Professionalism, Technique & Attitude
  • • Subjective & Objective Mystery Shopper Report
GOLF COURSE, CLUBHOUSE & CART ATTENDANT MYSTERY SHOPPER REPORT SECTIONS
  • • Inner & Outer Overall Facility & Course Condition Review
  • • Golf Valet Service Secret Shop
  • • Outside Player Services Attendant Review & Mystery Shop
  • • Marshall Player Services Observation & Review
  • • Golf Cart Integrity Theft Mystery Shop & Service Standard Checks
  • • Snack Bar & Turn Grill Services Customer Review & Satisfaction Critique
  • • Clubhouse Bartender Theft Spot & Service Evaluation
  • • Recorded Telephone Tee Time Reservation Review and Knowledge Secret Shop
  • • Food & Beverage Customer Review & Satisfaction Critique
  • • Clubhouse Manager Observation & Review
GOLF COURSE, CLUBHOUSE & CART ATTENDANT MYSTERY SHOPPER OBSERVATIONS
  • • Telephone Tee Time Reservations Knowledge Analysis and Selling Techniques Mystery Shop
  • • Facility Cleanliness, Course Condition, Aesthetics, and Playability
  • • Golf Valet Sociability Test, Bag Check & Theft Integrity Check
  • • Outside Player Services Course Knowledge & Friendliness Assessment
  • • Beverage Cart Attendant Service Examination & Integrity Theft Spot Check
  • • Food & Beverage Presentation and Taste
  • • Subjective & Objective Mystery Shopper Report
SPA SERVICES MYSTERY SHOPPER REPORT SECTIONS
  • • Spa Reservations Recorded Telephone Reservations and Spa Sales Knowledge Examination
  • • Spa Desk Reception Secret Shop
  • • Spa Treatment Mystery Shopping
  • • Spa Inner & Outer Overall Facility & Aesthetics Review
  • • Spa Facility Cleanliness, Condition, and Ambiance Check
  • • Subjective & Objective Mystery Shopper Report
SPA SERVICES MYSTERY SHOPPER REPORT OBSERVATIONS
  • • Spa Telephone Reservations and Knowledge Analysis
  • • Facility Cleanliness, Condition, Aesthetics, and Ambiance
  • • Spa Mystery Shop for Professionalism, Technique & Attitude



 

Recorded Telephone Mystery Shopping Service
Every phone call your company receives is a prospective guest. Is the person answering the phone experienced and knowledgeable about your establishment? Are they qualified enough to be answering the phone correctly and maximizing opportunities for your store?

 

Liquor Liability Assessments
Hospitality Checkpoint helps train industry employees about better processes of responsible liquor service and educate them so they will make more conscious and responsible decisions when serving alcohol beverages.

Our customers

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