Better customer experience = Stronger brand loyalty
We are a Mystery Shopper Company currently offering services in Arizona, California, Colorado, and Texas. We provide targeted audits to a wide range of hospitality facilities including restaurants, bars, night clubs, hotels, resorts, and golf courses.
Mystery Shopper Company located in Phoenix, AZ
Unlike other Mystery Shopper Services, we specialize in bartender integrity audits using skillful industry professionals. We are among the best mystery shopping companies having expertise in bar theft detection and liquor liability assessments.
Bar Theft & Integrity
We customize and implement mystery shopper programs for a wide range of businesses including restaurants, hotels, resorts, bars, night clubs, and golf courses, providing actionable feedback to improve your customer experience. Our mystery shopping services are currently available in Arizona, California, Colorado, and Texas. Contact us for special arrangements.
Trusted by our industry partners.
Secret Shopper Service
Our secret shopper service provides meaningful insight into the customer experience through implementation of thorough and discreet hospitality staff evaluations.
Exceptional Value & ROI
Our standard mystery shopper service comes with a two-hour comprehensive evaluation which includes detailed information on each facility as well as bar and staff members.
We produce highly detailed reports of each engagement to provide feedback which is meaningful for making improvements. Each report contains quantifiable metrics which are graded on a scale.
Lefty O’Doul’s Restaurant & Cocktail Lounge
“We hired several "shopper" companies in the Bay Area without any measurable success. Most were seemingly the equivalent to a glorified Yelp! review, it was rather frustrating. We were experiencing some serious employee issues and needed in-depth reporting to help us ameliorate the struggles. The Hospitality Checkpoint reports proved to be the secret shopper services solution we were seeking. Hospitality Checkpoint only uses seasoned hospitality people in their reporting, which proved to be the real difference maker. Very in-depth, very detailed, and above all incredibly useful in assisting the needed changes for our operations. ”
Four Peaks Brewing Company
“We've been extremely satisfied with Hospitality Checkpoint for years and are pleased with the product that they consistently provide secret shopper services at our restaurants and brewery. The reports are very detailed, professional, and informative allowing us to pinpoint problematic issues...”