• Spa Facility Cleanliness, Condition, and Ambiance Check
• Subjective & Objective Mystery Shopper Report
SPA SERVICES MYSTERY SHOPPER REPORT OBSERVATIONS
• Spa Telephone Reservations and Knowledge Analysis
• Facility Cleanliness, Condition, Aesthetics, and Ambiance
• Spa Mystery Shop for Professionalism, Technique & Attitude
Recorded Telephone Mystery Shopping Service Every phone call your company receives is a prospective guest. Is the person answering the phone experienced and knowledgeable about your establishment? Are they qualified enough to be answering the phone correctly and maximizing opportunities for your store?
Liquor Liability Assessments
Hospitality Checkpoint helps train industry employees about better processes of responsible liquor service and educate them so they will make more conscious and responsible decisions when serving alcohol beverages.
"It's nice to have a vendor that actually provides you with more than you bargained for. These reports really work ! Hospitality Checkpoint provides secret shopper services the important and valuable feedback that we need. With our rapidly growing restaurant brand, these detailed reports really help me keep my finger on the pulse of our stores' employees and managers when I'm not around and helps us course-correct where it's needed."
Four Peaks Brewing Company
“We've been extremely satisfied with Hospitality Checkpoint for years and are pleased with the product that they consistently provide secret shopper services at our restaurants and brewery. The reports are very detailed, professional, and informative allowing us to pinpoint problematic issues...”
Lefty O’Doul’s Restaurant & Cocktail Lounge
“We hired several "shopper" companies in the Bay Area without any measurable success. Most were seemingly the equivalent to a glorified Yelp! review, it was rather frustrating. We were experiencing some serious employee issues and needed in-depth reporting to help us ameliorate the struggles. The Hospitality Checkpoint reports proved to be the secret shopper services solution we were seeking. Hospitality Checkpoint only uses seasoned hospitality people in their reporting, which proved to be the real difference maker. Very in-depth, very detailed, and above all incredibly useful in assisting the needed changes for our operations. ”